At ExtremeTix, we’re lucky to have gathered a group of talented and dedicated people over our 18-year history. One thing that really sets us apart from other ticketing providers is our in-house call center, available seven days a week. Since 2006 this call center has been managed by our very own Mike Chapa.
Along with being an avid fisherman and woodworker, Mike also coaches volleyball 3 nights a week. When he isn’t on the court, he’s here making sure our customers are receiving the help they need. Whether it’s emailing tickets, processing exchanges, or simply answering ticket buyers’ questions about the event, Mike sees to it that our Customer Service Representatives are there to help. Mike says the biggest contributer to our success is our commitment to quality control. He makes sure his Customer Service Reps implement a 13-step process with each phone call and email to ensure the same level of service is met with every single customer.
“Customer service is found very rarely in the ticketing industry..."
As a full-service ticketing solution, all of our departments here play an important role in the overall experience. We’re proud to offer unparalleled support to not only our clients, but to their customers as well. Our call center is the direct line of communication to our ticket buyers and no one understands the importance of that as much as Mike. He explains what sets us apart from other ticketing providers, “Customer service is found very rarely in the ticketing industry. We take it seriously here. We grade our representatives on a weekly basis and make sure that quality is always up to par.”
When asked what his favorite thing about ExtremeTix is, Mike answers simply: “The people! The people here are great.” To find out more about Mike and all of the other people that make ExtremeTix a leading ticketing solution, reach out to us here.